Tuesday, April 24, 2007
Why All the Suspicion???
I do NOT understand why people call me up for service (I work in financial services) and then proceed to grill me - a total stranger - as if I've done nothing but screw them over for the last five years!
In the last week, two potential clients have done this - called me and then via their tone of voice and questions, let me know that they do not trust me or the process and that they're sure I'm screwing them over.
The STUPID PART is this: I am not paid by them, so first of all, they're not going to get stuck by me; secondly, It's my job to do the best work for them.
Here's my advice: if you call me, you better have YOUR ducks in a row. Inform yourself about the marketplace and the products you're looking at. I deal with over 30 lenders and NO, I do NOT know everything about all the products each of them offers.
It is entirely possible that there are better rates if out there or different deals. However, if you call me up and say, "Hey, I heard about such-and-such," I'll find out for you whether that product fits your needs and if you qualify for it.
If you don't qualify, don't get up in my face about it. You don't qualify either because you've paid no attention to your credit and your credit history sucks, or you don't make enough money to afford what you're after, or you can't prove your income, or the product you're after doesn't fit your needs, or, or, or.
The bottom line is, if you don't get what you're after, YOU are usually the cause. I am only as good as the information my clients provide me. If you don't want to tell me the whole scoop, then you're not going to get what you want.
It isn't because I'm untrustworty; it's because you're probably not!